Query

Query refers to a request or inquiry made by a customer seeking assistance or information. It is a term commonly used in customer support to describe the specific question, problem, or issue raised by a customer that requires a response or resolution.

A query can be made through various communication channels, such as phone calls, emails, live chats, or support tickets. It typically includes details about the customer’s concern, providing relevant information to help the support team understand the issue and provide an appropriate solution or response.

Customer support representatives or agents are responsible for handling these queries by gathering additional information if needed, analyzing the problem, and providing accurate and timely assistance to resolve the customer’s concerns. Efficiently managing queries is crucial for delivering high-quality customer service and ensuring customer satisfaction.