Skip to content
Omnichannel support, like multichannel support, allows your customers to interact with you using multiple support channels like email, chat, phone and social. Additionally, this approach routes all customer interactions across various channels back to your helpdesk.
Integrating different channels to a helpdesk ensures:
- Improved efficiency, and better collaboration between agents
- Easy tracking of customer queries as well as easy assignment of tasks
- Easy access to agent performance reports
- Easy identification of queries received from a customer about the same issue across different channels
- A holistic view of all activities and queries within the helpdesk
With omnichannel support your agents can offer your customers a cohesive and seamless customer experience.
