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In-app support refers to support provided to your customers within your company’s app. With in-app support, your customers don’t have to exit the app and use a different channel to reach your support agents.
Offering in-app support makes it easy for your customers to contact you about their issues. You can provide in-app support by adding a help button within your company’s app, which when clicked on can redirect your customers to your knowledge base repository. In case your customers are unable to find a solution there, they can contact your customer serve team directly via the app. In-app support helps increase customer satisfaction by lowering customer effort.
