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Your customer service agents have an extremely high-pressure job. It’s therefore important that you keep them engaged and motivated so they can deliver delightful experiences to your customers. Gamification of customer service can help make your agents’ work fun, thrilling, and competitive in any circumstance.
Gamification includes having a point-based system for customer service tasks like responding to issues quickly, getting a positive rating from customers, etc. Customer service managers can also gamify agent training programs so that complex concepts become easy for agents to understand and apply in practical scenarios.
Gamification can keep your customer service agents motivated and engaged in delivering quality support, consistently. It makes difficult tasks exciting, and repetitive tasks, enjoyable.
