Gmail, on its own, isn’t built to function as a help desk: it doesn’t give you clear ownership of conversations, track SLAs, or surface response-time data. For growing support teams, this can mean missed messages, slower resolutions, and a lack of accountability.
Here’s what we’re covering in this guide:
- How to transform Gmail into a powerful, scalable help desk
- Why standalone help desk tools create friction for support teams
- Way to add help-desk features directly inside your Gmail inbox
Skip to content