Our thoughts on customer service, team collaboration and productivity

When teams collaborate over email, it’s mostly to work on emails in group inboxes. So, how can they become more efficient at managing these team emails?

As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...

Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...

When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn...

In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical...

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d,...

2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this...