Our thoughts on customer service, team collaboration, and productivity

Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...

Why would you want to complicate something as simple as managing Gmail? If you think about it, help desk tickets are nothing but emails....

Do you know why some companies are way more successful than others? There are a bunch of different reasons – the quality of talent, the culture that’s instilled, and so...

As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...

2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this would...

Setting actionable customer service goals can be a game changer. These goals guide your customer support agents who’d, otherwise, end up...

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical to their...