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Hiver

Our thoughts on customer service, team collaboration, and productivity

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team collaboration
8 posts
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3 min read    |     Company News
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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3 min read    |     Shared Inbox
Reasons why Hiver is the best Help Scout alternative
Why would you want to complicate something as simple as managing Gmail? If you think about it, help desk tickets are nothing but emails....
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7 min read    |     Collaboration
How to make email work for team collaboration
Do you know why some companies are way more successful than others? There are a bunch of different reasons – the quality of talent, the culture that’s instilled, and so...
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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7 min read    |     Collaboration
Why you deserve better than Gmail’s Delegated Access
2004: An email odyssey OK Google – let’s send some emails Getting down to business Don’t hesitate, just delegate The one where...
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9 min read    |     Customer Service
How to set challenging (yet achievable) customer service goals
Setting actionable customer service goals can be a game changer. These goals guide your customer support agents who’d, otherwise, end up...
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4 min read    |     Remote Work
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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10 min read    |     Email
Nail down email management: 16 tips for team collaboration
In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical to their...
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Collaboration
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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