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Our thoughts on customer service, team collaboration and productivity

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team collaboration
9 posts
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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3 min read    |     Company news
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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7 min read    |     Collaboration & Productivity
Why You Deserve Better Than Gmail’s Delegated Access
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this...
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5 min read    |     Collaboration & Productivity
How to Make Email Collaboration Work for Teams
When teams collaborate over email, it’s mostly to work on emails in group inboxes. So, how can they become more efficient at managing these team emails?
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5 min read    |     Shared Inbox
Reasons Why Hiver is the Best Help Scout Alternative
Hiver is the Best Help Scout alternative that lets you deliver stellar customer service right from Gmail
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9 min read    |     Collaboration & Productivity
Google Collaborative Inbox: Pros + Cons + Best Alternative
When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn...
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1 min read    |     Company news
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...
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11 min read    |     Email Management
Nail Down Email Management: 16 Tips for Team Collaboration
In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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