Our thoughts on customer service, team collaboration and productivity

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn what to do...

Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d, otherwise, end up...

In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical to their...

As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight transition...

Hiver is the Best Help Scout alternative that lets you deliver stellar customer service right from Gmail

Do you know why some companies are way more successful than others? There are a bunch of different reasons – the quality of talent, the culture that’s instilled, and so...

Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...