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helpdesk software
6 posts
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7 min read    |     Customer Service
10 Best HIPAA-compliant Helpdesk Software
Navigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and Accountability Act...
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7 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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11 min read    |     Customer Service
Top 10 SaaS Help Desk Software in 2024
If you run a SaaS business, you know that most of your paid customers are on a subscription plan. Now although this ensures your business gets a steady monthly revenue, it also...
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9 min read    |     Customer Experience
7 Best Free Help Desk Software in 2024
Imagine stepping into a bustling coffee shop on a Monday morning. The choices are plenty, and while you may be familiar with the classic latte or cappuccino, there’s always...
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9 min read    |     Customer Experience
Top 10 Gorgias Alternatives For Your Customer Support Team
We all know that providing exceptional customer service is a must-have today. You have to provide support that is both quick and...
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12 min read    |     Customer Service
5 Types of Customer Support Software: What’s Best for Your Business?
Learn about the 5 types of customer support software in the market to help you decide which software would work best for your...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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