All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration, and productivity

Categories
dropdown
customer support
32 posts
Post Picture
5 min read    |     Customer Service
How to write compelling support emails: A style guide
Sloppy writing, bad formatting, haphazard information, difficult to understand; most support emails miss out on a huge opportunity —...
Post Picture
13 min read    |     Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
Post Picture
5 min read    |     Customer Service
How to provide effective customer service for B2B customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.
Post Picture
11 min read    |     Customer Service
How to write an Apology email to customers
Sending apology emails to customers can be the difference between profitability and loss. Displeased customers can hurt your business with negative reviews; they can even drive...
Post Picture
6 min read    |     Customer Service
Mistakes to avoid while purchasing customer service software
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service...
Post Picture
3 min read    |     Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
Post Picture
6 min read    |     Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
Post Picture
4 min read    |     Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Are you managing your customer support emails with Google Group’s Collaborative Inbox? Be ready to spend time finding needles in a...
Categories
dropdown
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Post Picture
[Research] Customer support in the eyes of consumers in 2020
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
Post Picture
[Ebook] Productivity handbook for G Suite users
View all resources
Post Picture
How to organize your Gmail inbox in 15 minutes: Seventeen secrets
Post Picture
Google Collaborative Inbox: 5 reasons you should not use it
Post Picture
Write awesome customer service emails: Rules and templates
Post Picture
Gmail Labels: everything you need to know
Post Picture
Everything you need to know about Shared Inbox
1
2
3
4
Loved by G Suite customers
across 30+ countries
G2 Badges
Get in touch with us
Hiver Apple Store Hiver Play Store