Our thoughts on customer service, team collaboration and productivity

We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and...

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.

Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...

In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review

In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...

In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...

2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this would...

Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...