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Our thoughts on customer service, team collaboration and productivity

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customer support
94 posts
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6 min read    |     Customer Service
5 Commonly Misinterpreted Customer Service Metrics
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats...
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15 min read    |     Customer Service
Freshdesk vs Zendesk: What to Choose in 2023 (Comparison)
Let’s say you’ve been tasked with finding the right helpdesk solution for your business. Two choices that keep...
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10 min read    |     Customer Service
6 Essential Customer Service Reports That You Need to Track [+ 3 Bonus Reports]
Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and...
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12 min read    |     Customer Experience
10 Best Knowledge Base Software for Your Business [2023]
Imagine a customer of yours has a pressing question about a product or service. They can contact your support team for help. They...
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3 min read    |     Customer Experience
CX Spotlight: In Conversation with Tony Johnson
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and...
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9 min read    |     Customer Service
Customer Service in the Manufacturing Industry: The Ultimate Guide
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
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8 min read    |     Customer Service
7 ways for neurodivergents to succeed in customer support
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as...
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10 min read    |     Customer Service
Popular Customer Service Channels and How to Optimize Them
Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer...
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Collaboration & Productivity
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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