Our thoughts on customer service, team collaboration and productivity

We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for...

“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats...

Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview...

Learn about the multiple customer service roles and responsibilities, as well as the common customer service jobs.

A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great...

Learn how an escalation management process can help you deal with complex customer issues more effectively.

Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par...

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.