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Our thoughts on customer service, team collaboration, and productivity

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customer support
22 posts
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13 min read    |     Customer Service
18 Key Customer Service Metrics + How to use them
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics...
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6 min read    |     Customer Service
How To Build a Customer Centric Culture in Your Organization
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly...
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7 min read    |     Collaboration
Why you deserve better than Gmail’s Delegated Access
2004: An email odyssey OK Google – let’s send some emails Getting down to business Don’t hesitate, just delegate The one where...
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6 min read    |     Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
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4 min read    |     Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Are you managing your customer support emails with Google Group’s Collaborative Inbox? Be ready to spend time finding needles in a...
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3 min read    |     Email
Franchise owner: Manage emails, generate more revenue
For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without having to...
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3 min read    |     Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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5 min read    |     Customer Service
Why Customer Success is a Crucial Metric for Your SaaS Startup
Relevance of customer success in the SaaS industry How is customer success different from customer support Why and how you should implement...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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