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Our thoughts on customer service, team collaboration, and productivity

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customer support
39 posts
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6 min read    |     Customer Service
How to write compelling support emails: A style guide
Sloppy writing, bad formatting, haphazard information, long and incomprehensible paragraphs – these are some of the many reasons why...
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14 min read    |     Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
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6 min read    |     Customer Service
How to provide effective customer service for B2B customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.
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9 min read    |     Customer Service
How to write effective apology emails to customers
Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how the...
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6 min read    |     Customer Service
Mistakes to avoid while purchasing customer service software
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service...
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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7 min read    |     Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
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5 min read    |     Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Email plays a crucial role in customer support. A staggering 72% of adults prefer to interact with brands and retailers through email,...
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Collaboration
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Email
G Suite
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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