3 min read | Customer Experience
CX Spotlight: In conversation with Tony Johnson
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and...
2 min read | Company News
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
12 min read | Customer Service
Customer Onboarding In SaaS: Mistakes and How To Avoid Them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
6 min read | Customer Service
Customer Service Performance Reviews – A Detailed Guide
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
15 min read | Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
5 min read | Customer Service
How To Save Your Customer Service Team From Burnout
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...
7 min read | Collaboration
Why You Deserve Better Than Gmail’s Delegated Access
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this would...