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Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
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Do great customer support, right from Gmail
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Do great customer support, right from Gmail
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Simplify email collaboration for Finance teams
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Flexport resolves customer emails twice as fast
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Vacasa handles support emails 80% faster
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Boise State University overcomes critical email challenges
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New Hope Fertility Center provides 2X faster customer service
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customer support
32 posts
5 min read | Customer Service
How to write compelling support emails: A style guide
Sloppy writing, bad formatting, haphazard information, difficult to understand; most support emails miss out on a huge opportunity —...
13 min read | Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
5 min read | Customer Service
How to provide effective customer service for B2B customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.
Everything you need to know about shared inboxes
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11 min read | Customer Service
How to write an Apology email to customers
Sending apology emails to customers can be the difference between profitability and loss. Displeased customers can hurt your business with negative reviews; they can even drive...
6 min read | Customer Service
Mistakes to avoid while purchasing customer service software
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service...
3 min read | Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
6 min read | Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
4 min read | Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Are you managing your customer support emails with Google Group’s Collaborative Inbox? Be ready to spend time finding needles in a...
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Featured resources
[Research] Customer support in the eyes of consumers in 2020
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
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