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Hiver

Our thoughts on customer service, team collaboration and productivity

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203 posts
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13 min read    |     Customer Experience
10 Best Customer Success Management Software for Your Business in 2023
Explore this list of top 10 customer success management software to help your business drive feature adoption, proactively reduce...
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9 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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6 min read    |     Customer Service
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t...
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5 min read    |     Shared Inbox
Front Pricing: A Detailed Guide
Is Front leaving a dent in your support budget? Explore our Hiver vs Front pricing comparison guide & choose the one that offers more features at the best pricing.
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2 min read    |     Company news
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
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10 min read    |     Customer Service
A Guide to Customer Service in Banking and Finance
In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
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11 min read    |     Customer Experience
Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries....
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14 min read    |     Collaboration & Productivity
Top 9 AI Customer Support Software [2023]
Scale your customer support with AI-powered solutions. As customer numbers grow, so do queries, but AI can assist. Imagine AI managing routine tasks and FAQs, allowing your team...
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Collaboration & Productivity
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Customer Service
Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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