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Our thoughts on customer service, team collaboration and productivity

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customer satisfaction
15 posts
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3 min read    |     Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...
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6 min read    |     Shared Inbox
Breaking Down NPS: Key Strategies for an Improved NPS Customer Experience
The Net Promoter Score (NPS) stands out as a critical metric, guiding businesses toward a better understanding of customer...
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6 min read    |     Customer Experience
7 Actionable Tips To Improve Customer Focus
Imagine walking into your local bookstore. The owner greets you by name, asks about the last book you bought, and recommends a new release in the same genre. This experience is...
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10 min read    |     Customer Service
7 Tips to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.
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12 min read    |     Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn...
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12 min read    |     Customer Experience
How to Handle Customer Complaints
In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.
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12 min read    |     Customer Service
7 Different Ways to Measure Customer Satisfaction
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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