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Our thoughts on customer service, team collaboration and productivity

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customer satisfaction
16 posts
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2 min read    |     Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
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5 min read    |     Shared Inbox
A Quick Guide on Customer Success Marketing Strategies
Here’s the thing—the customer journey doesn’t end at a successful sale. For companies aiming not just to acquire...
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10 min read    |     Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...
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14 min read    |     Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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5 min read    |     Company news
Hiver Named a Leader in the Shared Inbox Category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020...
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4 min read    |     Shared Inbox
Listening, Understanding, Acting: A Blueprint for Customer Satisfaction
Expert shares tips to boost customer satisfaction.
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3 min read    |     Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...
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6 min read    |     Shared Inbox
Breaking Down NPS: Key Strategies for an Improved NPS Customer Experience
The Net Promoter Score (NPS) stands out as a critical metric, guiding businesses toward a better understanding of customer...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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