Our thoughts on customer service, team collaboration and productivity

Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....

Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please...

Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best...

Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to...

Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...

When setting standards for customer support, it is important to understand what your customers expect from you.

Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...

Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...