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customer satisfaction
11 posts
5 min read | Company News
Hiver Named a Leader in the Shared Inbox Category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
12 min read | Customer Service
Service Recovery: Turn Unhappy Customers into Loyal Fans
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please...
12 min read | Customer Service
Measuring Customer Satisfaction: The Essential Guide
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best...
Everything you need to know about shared inboxes
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12 min read | Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to...
5 min read | Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
2 min read | Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.
10 min read | Customer Service
7 Tips to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...
3 min read | Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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[Research] Customer Service Benchmark Report – 2021
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
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