Our thoughts on customer service, team collaboration and productivity

When setting standards for customer support, it is important to understand what your customers expect from you.

Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...

A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.

Zero defects are attainable in manufacturing, but not in service delivery systems. In manufacturing, you add the components at the right...

Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...

Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...

Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...

In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.