Our thoughts on customer service, team collaboration and productivity

When setting standards for customer support, it is important to understand what your customers expect from you.

Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile...

Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...

Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn...

A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.

Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020...

Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about...

Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...