Request a Demo
Contact Us
White close button
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
customer satisfaction
11 posts
Post Picture
12 min read    |     Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
Post Picture
12 min read    |     Customer Service
Measuring Customer Satisfaction: The Essential Guide
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about...
Post Picture
2 min read    |     Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
Post Picture
5 min read    |     Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par...
Post Picture
3 min read    |     Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...
Post Picture
5 min read    |     Company news
Hiver Named a Leader in the Shared Inbox Category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020...
Post Picture
12 min read    |     Customer Service
Service Recovery: Turn Unhappy Customers into Loyal Fans
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile...
Post Picture
12 min read    |     Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
Post Picture
[Ebook] Productivity handbook for G Suite users
View all resources
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
1
2
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
iconiconiconiconicon
Close button
Get in touch with us
Tell us your queries and we'll get back to you.
Chat with our team
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store