2 min read | Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.
6 min read | Customer Service
6 Ways to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...
11 min read | Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
10 min read | Customer Service
Service recovery: Turn unhappy customers into loyal fans
Zero defects are attainable in manufacturing, but not in service delivery systems. In manufacturing, you add the components at the right...
8 min read | Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
4 min read | Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
3 min read | Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...