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Our thoughts on customer service, team collaboration, and productivity

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customer satisfaction
9 posts
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4 min read    |     Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
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10 min read    |     Customer Service
Service recovery: Turn unhappy customers into loyal fans
  Zero defects is attainable in manufacturing, but not in service delivery systems. You add the components at the right places in a...
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11 min read    |     Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
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3 min read    |     Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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2 min read    |     Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.
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9 min read    |     Customer Experience
How To Handle Customer Complaints
Handling customer complaints is probably not your favorite part of your customer service job. That’s understandable. Dealing with unhappy, frustrated, or downright angry...
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9 min read    |     Customer Experience
A detailed guide to customer satisfaction surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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4 min read    |     Company News
Hiver named a leader in the shared inbox category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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