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Our thoughts on customer service, team collaboration and productivity

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customer experience
182 posts
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13 min read    |     Customer Experience
10 Best Gmail Add-Ons to Boost Your Productivity [2024]
Founded in 2004, Gmail today has over 1.8 billion users. Simply put, one out of every five people use Gmail. That’s just...
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11 min read    |     Customer Experience
Top 9 Ways to Improve Your Customer Success Strategy
When it comes to business, particularly in SaaS, the significance of a robust customer success strategy cannot be overstated....
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11 min read    |     Customer Experience
11 Best Help Desk Metrics to Measure and Track in 2024
Help desk metrics help you measure the effectiveness of your customer support team. Here are 11 must-track metrics for 2023.
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12 min read    |     Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn...
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10 min read    |     Customer Experience
What Is Customer Happiness? 10 Practical Ways to Keep Customers Happy
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
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14 min read    |     Collaboration & Productivity
How to Say Thank You To Your Customers [+14 Free Templates]
Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free...
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11 min read    |     Customer Experience
11 Excellent Customer Engagement Strategies
Unlock 11 customer engagement strategies to foster customer loyalty and drive conversions. Your roadmap to building stronger customer relationships starts here.
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21 min read    |     Collaboration & Productivity
A Guide to Customer Acquisition in 2024 [Strategies, Tools and More]
A detailed guide to customer acquisition in 2024. Discover key strategies, tools and channels to grow your business with new...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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