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5 min read    |     Customer Experience
How to Reduce Agent Effort in Customer Service
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
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14 min read    |     Collaboration & Productivity
Zendesk vs Intercom – A Detailed Comparison
Dive into our analysis of Zendesk and Intercom, focusing on their approaches to customer engagement and support. While Zendesk...
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12 min read    |     Customer Service
How to Set Challenging Yet Achievable Customer Service Goals
Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d,...
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8 min read    |     Customer Experience
10 Best Chrome Extensions for Customer Service in 2024
From real-time chat solutions to robust ticket management systems, these 7 Chrome extensions are designed to boost your...
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8 min read    |     Shared Inbox
57 Customer Service Quotes to Inspire Your Team to Excellence
Customer service can be a challenging and stressful job most days. Here’s a list of some powerful customer service quotes to...
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9 min read    |     Customer Experience
10 Customer Success Emails for Different Scenarios
Ten customer success email examples to help you onboard new customers, address churn, and drive upsell and cross sell...
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12 min read    |     Customer Service
Customer Feedback: How to Look Beyond What Users Tell You
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you...
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11 min read    |     Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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