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9 min read    |     Customer Service
10 Best Customer Service Podcasts in 2024
Explore the 10 customer service podcasts – stay updated with the latest trends and strategies to deliver exceptional customer service.
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From Jell-O to Google Wave: How Customer Education Shapes Product Success
Learn how customer education can boost product adoption by empowering users, improving engagement, and fostering long-term...
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The Value of Black Friday: Building Customer Relationships to Grow your Business
Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
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5 min read    |     Customer Experience
How to Reduce Agent Effort in Customer Service
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
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10 min read    |     Ticketing
10 Best Ticket Management Tools in 2024
Not using a ticket management system in 2024 is like a distant dream for customer support teams. Without a ticketing system, your helpdesk will not be accountable, there will be...
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17 min read    |     Collaboration & Productivity
Zendesk vs Intercom – A Detailed Comparison
Dive into our analysis of Zendesk and Intercom, focusing on their approaches to customer engagement and support. While Zendesk...
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12 min read    |     Customer Service
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Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d,...
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8 min read    |     Customer Experience
10 Best Chrome Extensions for Customer Service in 2024
From real-time chat solutions to robust ticket management systems, these 7 Chrome extensions are designed to boost your...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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