Our thoughts on customer service, team collaboration and productivity

Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...

Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop...

Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...

Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about...

When setting standards for customer support, it is important to understand what your customers expect from you.

Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...

It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they...

If you think that customer success is just another buzzword thrown around by SaaS entrepreneurs and service industry...