12 min read | Customer Service
Customer Onboarding In SaaS: Mistakes and How To Avoid Them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
2 min read | Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.
6 min read | Customer Service
6 Ways to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...
8 min read | Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
3 min read | Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
9 min read | Customer Service
How To Build a Customer Centric Culture in Your Organization
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly...
11 min read | Customer Service
Measuring Customer Satisfaction: The Essential Guide
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best...