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Our thoughts on customer service, team collaboration, and productivity

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customer centric
7 posts
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10 min read    |     Customer Service
Measuring customer satisfaction: The essential guide
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best...
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6 min read    |     Customer Service
How To Build a Customer Centric Culture in Your Organization
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly...
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10 min read    |     Customer Service
6 Ways to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...
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3 min read    |     Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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5 min read    |     Customer Service
Why Customer Success is a Crucial Metric for Your SaaS Startup
Relevance of customer success in the SaaS industry How is customer success different from customer support Why and how you should implement...
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10 min read    |     Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
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10 min read    |     Productivity
Customer onboarding in SaaS: mistakes and how to avoid them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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