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Our thoughts on customer service, team collaboration and productivity

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111 posts
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2 min read    |     Shared Inbox
Hiver Product Update: Hiver launches Conversation ID for a more organized and efficient way to communicate
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming....
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5 min read    |     Product Updates
Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused...
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9 min read    |     Collaboration & Productivity
7 Best Email Support Software for Your Growing Team
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most...
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9 min read    |     Finance
6 Best Accounts Payable Software for Small Businesses
Tracking your finances when you’re running a small business can be a task. A small error or delay in the entries can directly...
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4 min read    |     Customer Experience
Zoho Desk Pricing: Does it offer value for your money?
When it comes to buying software, wise decision-makers won’t just randomly head for the cheapest solution offered. They’re...
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11 min read    |     Customer Experience
Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries....
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14 min read    |     Collaboration & Productivity
10 Best Vendor Management Software Solutions
Companies often rely on external vendors or contract employees to optimize their operations and lower costs. But managing end-to-end vendor operations can be a challenging task,...
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12 min read    |     Customer Experience
Gmelius vs DragApp: What to Choose in 2024 (Comparison)
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration....
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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