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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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8 min read    |     Collaboration & Productivity
What is a Customer Satisfaction Score? (And how to calculate it?)
Knowing how satisfied your customers are is not just valuable; it’s essential. That’s where the Customer Satisfaction...
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8 min read    |     Collaboration & Productivity
How to Write An Automated Email Response: Tips & Examples
Real-life examples on how to craft automated email responses. Save time in communicating effectively.
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10 min read    |     Customer Service
Intercom vs LiveChat: A Comprehensive Comparison
Learn about Intercom vs LiveChat in customer support. Compare their features, pricing, and other key aspects.
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10 min read    |     Customer Service
12 Ways Businesses Can Use AI in Customer Service
How to use AI in Customer Service? Here are 12 simple yet effective strategies that can help boost service efficiency and...
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6 min read    |     Customer Service
Reimagining Gmail Workspace: Hiver’s 2023 Achievements and 2024 Vision
As we step into 2024, I’m thrilled to share with you the remarkable journey Hiver has been on over the past year. I’ll...
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11 min read    |     Collaboration & Productivity
Zendesk vs HappyFox
Deciding between Zendesk and HappyFox? This blog breaks it down. Zendesk shines with its scalability and comprehensive tools, ideal for larger businesses. HappyFox, with its...
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8 min read    |     Customer Service
Customer Experience Optimization: The Complete Guide
Customer experience optimization helps turn happy customers into brand advocates. Learn how to optimize every customer touchpoint...
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15 min read    |     Customer Experience
11 Customer Service Resume Examples for 2024
Explore 11 customer service resume examples that highlight essential skills and formats to help you land your dream job.
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Collaboration & Productivity
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Customer Service
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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