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Our thoughts on customer service, team collaboration and productivity

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Customer Service
343 posts
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4 min read    |     Customer Service
Top 10 AI Tools for People Operations
AI tools for people operations are becoming increasingly popular as they help HR teams streamline processes, reduce costs, and improve overall workflow. These tools use artificial...
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2 min read    |     Customer Service
The Crucial Role of Email Management in Hospital Settings
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital...
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4 min read    |     Customer Service
Why Customer Support Needs a Seat at the Table
Customer Success leader Sarah Caminiti highlights the crucial role of customer support in driving business growth.
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11 min read    |     Customer Service
Top 10 SaaS Help Desk Software in 2024
If you run a SaaS business, you know that most of your paid customers are on a subscription plan. Now although this ensures your business gets a steady monthly revenue, it also...
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10 min read    |     Customer Service
The 10 Best SaaS Knowledge Base Software in 2024
SaaS knowledge base software is a tool used to create an online library of resources for internal and external use. Here are the...
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3 min read    |     Customer Service
11 Interesting Facts About Email you Probably Didn’t Know
Emails today are the backbone of all business and professional communication. It’s ingrained deeply in our daily lives. Looking...
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5 min read    |     Customer Service
Email Content Management Systems: A Detailed Guide
In the digital age, email remains a cornerstone of effective communication and marketing strategies, connecting businesses with...
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6 min read    |     Customer Service
Time to Resolution: Why It Matters and How to Improve It
In the world of customer service, the minutes it takes to resolve an issue can be the difference between a satisfied customer and...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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