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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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11 min read    |     Collaboration & Productivity
Customer Success Playbook: A Complete Guide For Your Business
Explore all about Customer Success Playbooks for business growth. Learn about the types of playbooks, elements and strategies to...
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5 min read    |     Customer Service
5 Help Desk Workflow Automations to Improve your Productivity
A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s...
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15 min read    |     Customer Service
10 LiveAgent Alternatives for Your Customer Support Team in 2024
If you’re looking for a LiveAgent alternative, here are 10 help desk platforms you should consider in 2024.
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10 min read    |     Customer Experience
What is Customer Perception? Everything You Need to Know About it
Discover what is customer perception, why it matters, and effective strategies to enhance it for sustainable business growth.
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9 min read    |     Collaboration & Productivity
Front vs. Intercom: A Detailed Comparison Guide
Learn about Front vs Intercom in customer support. Compare their features, pricing, and other key aspects.
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25 min read    |     Customer Experience
11 Best HappyFox Alternatives of 2024
Are you on the hunt for customer support software that fits your business just right? Our latest blog is all about alternatives to HappyFox. We understand that every business has...
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12 min read    |     Customer Service
10 Best Helpshift Alternatives for 2024
Check out our list of Helpshift alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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8 min read    |     Customer Service
Help Scout vs Intercom: A Comprehensive Comparison
Learn about Help Scout vs Intercom for customer support. Compare their features, pricing, and other key aspects.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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