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Our thoughts on customer service, team collaboration and productivity

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Customer Service
343 posts
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4 min read    |     Customer Service
How to Set up a Customer Support Team From Scratch
Building a customer support team is an intricate process.  It’s not simply about hiring a few individuals to answer...
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9 min read    |     Customer Experience
Guide to Outsourcing Customer Service in 2024 (+ Top Tools and Resources to Get Started)
Want to know more about outsourcing customer service? Explore the top 5 customer service outsourcing companies, benefits, and...
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9 min read    |     Customer Service
10 Best Customer Service Podcasts in 2024
Explore the 10 customer service podcasts – stay updated with the latest trends and strategies to deliver exceptional customer service.
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14 min read    |     Customer Service
10 Web-Based Help Desks for 2024
Explore top 10 web-based help desk software for streamlined customer support with comprehensive ticketing, multi-channel, and automation features
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5 min read    |     Customer Service
Experts Share Best Practices on Using Support Feedback to Improve Products
Have you ever wondered what drives product development? Or how some companies seem to always be a step ahead of their...
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2 min read    |     Customer Service
Amp-up Your Live Chat’s Support Potential with Hiver Chatbots
In an era where instant gratification and round-the-clock support have become the norm, businesses face the daunting challenge of...
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2 min read    |     Customer Service
How Customer Support Influences Product Excellence
When we think about product improvement, the role of customer support might not be the first thing that pops into our...
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5 min read    |     Customer Service
10 Tips to Overcome Email Overload
Whether you’re someone that works in a customer-facing role or an internal role, it’s very likely that you find yourself overwhelmed by the sheer volume of emails you receive...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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