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Our thoughts on customer service, team collaboration and productivity

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Customer Service
325 posts
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9 min read    |     Customer Service
13 Employee Onboarding Email Templates for New Hires
Onboarding new hires is more than filling a position; it’s about integrating a new individual into your work environment....
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7 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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13 min read    |     Collaboration & Productivity
10 Best Automated Ticketing Systems For Customer Support In 2024
Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
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12 min read    |     Customer Service
Cloud-based vs On-premise Email Ticketing Software
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise...
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4 min read    |     Collaboration & Productivity
How to Leverage SLAs in Ticketing Software to Improve Your Customer Service
In the world of customer service, setting clear expectations is key to maintaining customer satisfaction and loyalty. But how can...
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11 min read    |     Customer Service
15 Engaging Welcome Email Templates for New Customer Onboarding
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or...
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15 min read    |     Customer Service
33 CSAT Survey Templates for Your Customer Support Team + Bonus Questions
The voice of your customer is a valuable asset. By leveraging these CSAT survey templates, you’ll be empowered with the...
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9 min read    |     Collaboration & Productivity
63 Live Chat Templates for Customer Support
Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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