Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center Get Product Updates
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
Customer Service
325 posts
Post Picture
7 min read    |     Customer Service
Top 5 Ticketing Applications for Your Customer Support Team
Explore this list of the top 5 ticket management applications to enable your front line agents to deliver exceptional support...
Post Picture
7 min read    |     Customer Experience
9 Best Webinar Invite Email Templates to Boost Sign-Ups
In our latest blog, we tackle the art of crafting webinar invitations that people actually want to click. Here are 9 effective...
Post Picture
13 min read    |     Customer Experience
Top 9 Free Helpdesk Ticketing Software of 2024
anaging customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll...
Post Picture
4 min read    |     Customer Experience
9 Email Templates to Request Customers for Product Reviews
Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you...
Post Picture
9 min read    |     Customer Experience
Customer Support Ticketing System: The Complete Guide
Imagine this: You’re a customer trying to get help for a product or service. You send an email to the company’s...
Post Picture
10 min read    |     Customer Service
Ticketing Software – Everything You Need to Know (features, benefits, and top alternatives)
Imagine a scenario where your business could streamline and act on every customer query in a timely manner.  It’s not...
Post Picture
12 min read    |     Customer Experience
Customer Service Ticket 101: Understanding Types, Priority Levels, Categories and more
Think of customer service tickets as more than just digital sticky notes. They’re pathways to understanding, communicating,...
Post Picture
7 min read    |     Customer Experience
How to Master Customer Support Using Slack?
The way teams communicate and collaborate has been changing over the years. Most of it is down to technology.  If you take the last 10 years, for instance, one piece of tech...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
19
20
21
 . . . 
41
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
icon
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store