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Customer Experience
229 posts
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10 min read    |     Customer Service
10 Examples of Bad Customer Service and How to Avoid Them
When customers start using your product or service, you can expect them to have questions or run into issues.  In fact,...
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6 min read    |     Customer Experience
How to Politely Say No to Customers: Tips and Email Phrases
Imagine you get a call from a customer requesting a custom-made pink laptop with built-in karaoke speakers or asking if you can...
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8 min read    |     Collaboration & Productivity
Email Signature Templates for Gmail and Outlook
Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they...
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5 min read    |     Collaboration & Productivity
How to search on Gmail: 10 easy Gmail search operators to use!
When I started writing this blog, my first question was: Why do people need to learn how to search on Gmail? Isn’t that...
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10 min read    |     Collaboration & Productivity
E-commerce Returns Management: Processes & Best Practices
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce...
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5 min read    |     Customer Experience
Top Ways to Set SMART Goals for Customer Support Teams
Proper goal setting in customer support teams is very crucial.  It’s more than just about hitting targets; it’s...
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10 min read    |     Customer Experience
Mobile Help Desk: Benefits, Use cases, Apps
Discover the advantages, practical applications, and top mobile help desk apps for streamlined customer support on the go.
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12 min read    |     Collaboration & Productivity
Chatbot vs Live Chat: What to choose?
Learn the difference between chatbot and live chat in customer service. Explore the use cases of both and find out which one is best suited for your business.
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All
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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