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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
166 posts
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5 min read    |     Collaboration & Productivity
How to Ask an Employer for a Reference: 5 Templates & Tips
This article offers guidance on how to professionally request references from employers. It also includes tailored email...
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6 min read    |     Collaboration & Productivity
A Guide to Email Management With Virtual Assistant
Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to...
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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7 min read    |     Customer Experience
9 Best Webinar Invite Email Templates to Boost Sign-Ups
In our latest blog, we tackle the art of crafting webinar invitations that people actually want to click. Here are 9 effective...
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14 min read    |     Customer Experience
Top 9 Free Helpdesk Ticketing Software of 2024
anaging customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll...
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4 min read    |     Customer Experience
9 Email Templates to Request Customers for Product Reviews
Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you...
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9 min read    |     Customer Experience
Customer Support Ticketing System: The Complete Guide
Imagine this: You’re a customer trying to get help for a product or service. You send an email to the company’s...
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10 min read    |     Customer Service
Ticketing Software – Everything You Need to Know (features, benefits, and top alternatives)
Imagine a scenario where your business could streamline and act on every customer query in a timely manner.  It’s not...
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Collaboration & Productivity
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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