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Our thoughts on customer service, team collaboration and productivity

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Collaboration & Productivity
115 posts
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6 min read    |     Collaboration & Productivity
What is a Customer Success Manager? Role + Responsibilities
Explore the vital role and responsibilities of Customer Success Managers in enhancing client satisfaction and business growth.
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16 min read    |     Collaboration & Productivity
Zendesk vs Helpshift – A Detailed Comparison
Discover the differences between Zendesk’s all-around customer support solutions and Helpshift’s mobile-first...
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15 min read    |     Collaboration & Productivity
Zendesk vs LiveChat – A Detailed Comparison
In this blog, we contrast Zendesk’s comprehensive customer support platform with LiveChat’s focused approach to real-time...
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16 min read    |     Collaboration & Productivity
Zendesk vs Help Scout – A Detailed Comparison
This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more...
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16 min read    |     Collaboration & Productivity
Zendesk vs Intercom – A Detailed Comparison
Dive into our analysis of Zendesk and Intercom, focusing on their approaches to customer engagement and support. While Zendesk...
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9 min read    |     Collaboration & Productivity
Your Guide to B2C Customer Service
The key to thriving in the B2C realm lies in understanding one fundamental truth: it’s all about the customer. Their expectations, their needs, and their experiences are at...
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8 min read    |     Collaboration & Productivity
What is a Customer Satisfaction Score? (And how to calculate it?)
Knowing how satisfied your customers are is not just valuable; it’s essential. That’s where the Customer Satisfaction...
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8 min read    |     Collaboration & Productivity
How to Write An Automated Email Response: Tips & Examples
Real-life examples on how to craft automated email responses. Save time in communicating effectively.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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