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Black Friday & Cyber Monday Special
15% Off On All Annual Plans
Trusted by 10,000+ Customer Service, Finance & IT teams
FREE
$ 0
user/month
For teams just getting started with customer service.
Free plan includes:
Ticketing
- Shared InboxesManage all your support channels seamlessly in one place
- Team collaborationWork together as a team by sharing collision alerts and context via Notes and Drafts.
- Views Create and save your custom filter combinations as Views. Share it with your team or keep it private for streamlined collaboration.
- Out of Office Enable team members to schedule and manage their availability, ensuring new conversations are unassigned during their absence for seamless workflow continuity.
Channel
- EmailAssign, track, and collaborate on emails using Hiver's Shared Inbox
- Live chatLeverage AI-powered chatbots and live chat to deliver conversational customer service
- WhatsApp Triage, assign, collaborate, and track all your WhatsApp conversations in an easy-to-use Shared Inbox.
- VoiceMake and receive customer calls using Hiver’s Aircall integration
- Knowledge BaseEmpower your customers to self-serve and deflect repetitive queries to a centralized library of help articles.
Integrations
- SlackIntegrate Slack channels with Hiver to receive Slack updates and notifications in real time.
Support
- Help centerDedicated knowledge bases with descriptive how-to articles and answers to FAQs
- 24*7 email and live chat supportHiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.
GROWTH
$ 21
user/month
Ideal for small teams to deliver effortless, multi-channel support.
Everything in Free, plus:
Ticketing
- Service Level AgreementsEnsure customer contracts and business goals are met through defined resolution times.
- Custom FieldsAdd custom data points to every conversation to use in reporting, automation workflows and the API.
Channel
- Customer PortalEnable your customers to track and raise issues by building a portal for your brand.
Workflows
- Rule-based AutomationsBuild rule-based workflows to automate repetitive actions like triage, routing, and follow-ups
- Round-Robin Auto-AssignmentAuto-assign incoming emails in a round-robin fashion among your team members.
- Automations using Custom Fields
- ApprovalsEnsure faster approvals on requests from customers, vendors, or employees.
Analytics
- Conversation AnalyticsGet insights about your team's workload and performance, in terms of the conversations being handled.
- Performance AnalyticsGet actionable insights with user, tag, and contact reports.
- Custom ReportsCustomize reports of all types to meet your business reporting needs.
Integrations
- CRM, E-commerce, Billing and moreFetch business and customer data using out-of-the-box integrations with apps like Salesforce, Asana, Jira, QuickBooks, and more.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.
Add-on
MOST POPULAR
PRO
$ 38
user/month
For teams looking to scale their customer service operations
Everything in Growth, plus:
Ticketing
- CSAT SurveysMeasure and boost customer satisfaction and engagement by running surveys to gauge customer feedback
- Business HoursSet Business hours for your shared mailbox to track SLAs accurately during your team's operating hours.
Workflows
- ChatbotsMaximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
- Load-balanced Round-robinDefine an ‘Assignment Limit’ to prevent overloading of your team members
Analytics
- Custom DashboardsTrack key metrics, ticket trends, and volume across Shared Inboxes and teams in one place to plan staffing and headcount requirements.
- Scheduled data exportsPull instant or schedule reports for weekly, monthly or annual team performance.
- CSAT AnalyticsAnalyze the satisfaction of your customers through reports.
- SLA AnalyticsTrack by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.
Add-on
ELITE
$ 64
user/month
For teams looking transform their support with advanced features
Everything in Pro, plus:
Workflows
- Skill-based RoutingAutomatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team.
- Custom ObjectsImport external data from your CRM or an Excel sheet to create dynamic automation rules.
- Individual Inbox to Shared Inbox AutomationAutomatically move emails from individual inboxes to a Shared Inbox, based on the sender’s email address or domain.
Security & Compliance
- Custom RolesCreate and assign tailored roles with specific permissions to fit your team's unique workflow needs.
- HIPAA complianceHiver ensures the confidentiality and security of patient healthcare information.
- Okta SSO IntegrationSimplify access management with the convenience of single-sign-on functionality powered by Okta app integration.
Support
- Additional servicesGet a customer success manager who will help and guide you to maximize value from Hiver platform including premier onboarding.
- Custom build hoursGet help with custom API and integration development.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.
Add-on
Add-on
Hiver AI✦
Meet Hiver AI, your smart teammate for
all customer service touchpoints.
AI Copilot
Assist your team with contextual guidance in every conversation.
- AI SummarizerTurn long email threads into crisp summaries so agents can catch up faster.
- AI ComposeAdjust tone, grammar, and content to sound more empathetic, confident, and concise — all based on your brand tonality.
- Ask AIFetch answers and next-best steps from your help center, SOPs, or past emails so you can respond and resolve faster.
- AI Suggested ResponseComing soonGet ready-to-send reply suggestions based on email context and knowledge base.
AI Agents
Have AI autonomously carry out key actions without human intervention.
- AI TaggingAutomatically categorize conversations by topic or type to improve routing and analytics.
- AI Sentiment AnalysisDetect tone and emotional signals to prioritize at-risk customers.
- AI ExtractPull structured info like order IDs or invoice amounts from emails into custom fields.
- AI AnswersComing soonInstantly answer common questions like order status, password resets, or basic policy inqueries — with no agent action required.
- AI TasksComing soonTrigger workflows based on tags, sentiment, or keywords, without manual setup.
Terms and Conditions
How long will the 15% discount be applicable?
The 15% discount applies only to the first year of the annual plan. From the second year onward, your subscription renews at the standard price in effect at that time.
Is the discount available on monthly plans?
No. This offer is valid only on annual billing. Monthly plans are not included in the Black Friday & Cyber Monday discount.
Who is eligible for the Black Friday & Cyber Monday offer?
The promotion is valid only for new customers who purchase an annual plan during the Black Friday & Cyber Monday offer period, from November 28th to December 1st. It does not apply to existing customers.
Can I combine this offer with other discounts or credits?
No. The 15% discount cannot be combined with any other discounts, credits, or promotions.
