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Your agents may often come across situations where they receive complex customer queries that they don’t have ideal replies or solutions to. It’s instances like these that make agent collaboration essential. When agents work with each other to share knowledge and resolve queries, it results in faster, efficient, and more seamless customer service.
In Hiver, collaboration features like notes, shared drafts, and email templates can go a long way in helping your agents collaborate faster without the hassle of too many CCs and email forwards. It prevents inbox clutter and improves the consistency and quality of your customer service.
