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Gmelius vs Hiver. Because genius deserves more than basic tools
Say hello to Hiver—and compare how we simplify team communication at scale, without limits or complexity.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why customer support leaders switch from Gmelius to Hiver
Do more with Hiver—effortlessly and faster.
Every support channel in one workspace
Email, chat, voice, SMS, WhatsApp, and apps — all unified with shared context.
AI across the support lifecycle
Easily setup Hiver AI in less than 10 minutes. Assist agents and automate resolutions across channels.
Built to grow with your org
Omnichannel support, automation, knowledge base, CSAT, and collaboration included across plans.
24/7 support and CSM included
Always-on support, onboarding, and training available across all pricing plans. Dedicated success assistance included for every team.
Deep integrations and workflows
Sync Salesforce, NetSuite, Jira, QuickBooks, Slack, Trello, and 100+ apps without workarounds.
Easy for teams to adopt
Teams get comfortable with Hiver without needing technical setup.
Not Omnichannel. Gmail-only
Tied entirely to Gmail. Teams need to use multiple tools for different channels like chat and voice.
Basic AI assistance
Limited capabilities with no built-in triage, drafts, automated resolutions or QA checks.
Best suited for small Gmail teams
Missing native channels, self-service, CSAT, and broader operational tools needed for scale.
Support costs extra
Premium support and product training requires you to upgrade to the Enterprise plan. You don’t get a dedicated CSM for onboarding.
Narrow integrations
Mostly Gmail-dependent; fewer options for teams running broader support operations.
Workflow setup is more complex
Automation setup feels technical and harder for non-ops teams.
One AI platform, endless possibilities.
How Hiver supports real support operations
AI built for support, not general email assistance
Hiver uses AI to route conversations, surface context, draft replies, resolve common issues, and run automated QA on agent output. Gmelius’ AI stops at email suggestions.
One workspace for a unified customer journey
Hiver gives teams a single place to manage conversations across channels, tasks, follow-ups, and customer history. This removes the scattered context issues that happen when everything lives inside Gmail folders and labels.
Integrations and workflows that keep every system in sync
Hiver integrates deeply with CRM, billing, project management, and collaboration tools so support teams don’t lose context across systems. Easily build workflows to automate repetitive tasks.
Reporting that shows how your support function actually performs
Hiver includes dashboards for SLAs, workloads, response times, resolution times, and team performance.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
A Gmelius alternative that actually scales with
your support team
No credit card needed
