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AI-powered customer service analytics
Get real-time visibility into performance, quality, and customer experience with analytics enhanced by AI to guide optimization and coaching.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Track key metrics to fine-tune customer service
Turn conversations into clear insights with AI
Explore why customers love Hiver
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
The complete customer service platform
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Frequently Asked
Questions
What CX metrics and customer sentiment insights does Hiver track?
Hiver tracks core support metrics like response times, resolution times, SLAs, ticket volume, and customer satisfaction. It also surfaces customer sentiment trends across conversations to show shifts in mood or frustration.
Can we identify churn risks and customer pain points automatically?
Yes. Hiver’s analytics highlights recurring issues, negative sentiment trends, and spikes in specific topics that often signal dissatisfaction or friction. This helps teams pinpoint pain points before they drive churn.
Does the analytics software connect to support tickets and conversations?
Yes. Hiver analytics draws directly from your ticket and conversation data so all insights—volume, sentiment, quality, trends are based on real customer interactions.
How do teams use these insights to improve retention and CSAT?
Teams use analytics to spot trends in sentiment, resolution quality, and SLA compliance and then adjust workflows, coaching, or self-service content. Real data helps reduce repeat issues and improve customer satisfaction.
What dashboards and reporting are available for CX leaders?
Hiver provides customizable dashboards that show key metrics like ticket volume, response performance, sentiment trends, and customer satisfaction. Leaders can export reports, view trends over time, and share insights with stakeholders.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
What support options does Hiver offer to its customer service solution users?
Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24×7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.
Turn support data into better decisions with Hiver
Unlimited users on Free plan ✦ No credit card needed
