Try Hiver For Free
7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
*No credit card required
With Hiver, every incoming email is accounted for. Assign incoming emails to team members in just two clicks.
Assign emails in 2 clicks
What we instantly liked about Hiver was the ability to assign emails in our shared inbox.
Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts.
Collaborate on responses
We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.
SLA alerts for prompt responses
With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.
Assign emails automatically
Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!
| Hiver on top of your inbox | Standalone Gmail or Outlook | |
|---|---|---|
| Email task assignment | Manual and automated | Limited and manual |
| Change email status | Full access | |
| Email task visibility | Customized views | |
| Internal discussions | ||
| Preventing duplicate replies | ||
| Advanced reporting and dashboards | ||
| Customer satisfaction surveys | ||
| SLA & Business hours* | ||
| AI and automation for inbox* |
*Coming soon for Hiver for Outlook
GET HIVER FREECreate and save responses as email templates and share them with your team to deliver faster and consistent responses.
READ MORELeave detailed notes for team members to handoff queries effectively, without having to forward emails.
READ MOREManagers and supervisors can follow email threads of interest to get notified of progress made on queries and escalations.
READ MORETurn lengthy emails into brief notes, boosting agent handoffs and quick issue resolution.
READ MOREResolve internal and external queries by easily collaborating with teams across your organization.
READ MORECreate a combination of filters to bucket email conversations and save them for quick access.
READ MORECategorize business communication based on type or priority using Email Tags, for faster access.
READ MORESelectively share emails with cross functional teams through private and public permalinks.
READ MORE
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, Flexport
A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions. Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.
Hiver being an email management software for customer service has collaboration features such as shared drafts, internal notes, and @mentions that foster teamwork and transparency, ensuring every team member can collaborate on customer emails without leaving their inbox.
Different teams can setup shared inboxes for managing email communication. For instance, support team can have a support@ mailbox, finance team can have a invoices@ mailbox, and likewise. Shared inboxes can be setup using Google Groups, Google Collaborative Inbox or a solution like Hiver. Shared inboxes are great for delivering on-time customer service. Like the support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents. Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.
The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
