Gmail-based IT Service Desk Software

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Deliver exceptional IT service, fast

Always stay on top of
all employee requests

Hiver makes sure every email coming to your IT service desk has a clear status - open, pending, or closed. These emails can be easily assigned to team members with a single click, ensuring that every email has a dedicated owner so that no employee requests fall through the cracks.

We wanted a solution that would ensure that all the incoming emails were assigned to the right person in the right team. We looked at many solutions but none of them were functional or robust enough. Hiver just fits the bill.

Matt Smith

Associate Director - OSP, Boise State University

What I really love about Email Notes in Hiver is the ability to do a quick global search and pull up the relevant internal conversations along with the email threads.

Christian Sibayan

Manager - Field Operations and Systems, Oxford Business Group

Improve team collaboration to
resolve issues faster

Hiver helps your IT team collaborate seamlessly on requests by keeping internal and external conversations clearly separated, yet in context. Instead of relying on email Forwards/Ccs, team members can write notes to each other for quick, contextual discussions.

Automate key operations and
get rid of grunt work

Take the grunt work out of managing IT service requests. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails to your team members in a round-robin manner. Automate workflows based on predefined rules so that your team can
focus on what’s important.

We use Hiver’s auto-assignment to ensure no request is left waiting for a response for too long. We do this using round-robin to automatically assign support queries to available members of the team with zero manual intervention.

Tai Roach

Support Team Manager, Air Comm

With Hiver’s analytics, I can see how the workload is distributed among my team. I can see which agent is doing well. I can identify the ones who need coaching.

Sonia Cruz

Owner Care Manager for South America, Vacasa

Make data-driven decisions and
improve team efficiency

Get deep insights into your IT service desk’s performance with visual reports. Create custom reports and measure how your IT team has been responding to requests. Collect real time feedback from employees with customizable customer surveys.

A new collaborative Gmail
your IT team will love

1 Email delegation
- Assign emails as tasks to your team with a single click. Assign ‘Open’, ‘Pending’ or ‘Closed’ statuses to emails and track their status.
2 Notes and @mentions
- Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.
3 Collision Alerts
- Prevent email duplication by receiving real time notifications when another user begins working on an email that you’re seeing.
4 Tags
- Organize your inbox with the help of Tags. Find emails faster and perform bulk actions on them easily.