Create Monday.com items from Hiver, link existing ones, and see where the work stands, all without leaving the conversation.
A request lands in the shared inbox, but the work it kicks off lives on a Monday.com board owned by another team. So the agent becomes the go-between: filing the item, chasing its status, relaying updates back to the customer. The request gets handled; the agent gets a second job.
Hiver’s Monday.com integration retires that role. Agents create or update items from inside the conversation, context stays linked on both sides, and support and project teams work from the same picture.
Here’s what you can do with our Monday integration:
- Create a new item on any board straight from the thread, without re-entering details the conversation already holds
- Link an existing Monday.com item to a conversation, so every agent who picks it up sees the work behind the request
- View item details like name, group, and board in the right panel, with a direct link when you need the full picture
- Set an automation to create a Monday.com item the moment a conversation arrives, so no request sits untracked
- Turn Monday.com changes into Hiver triggers. Notify an admin when an item’s status updates or a date column shifts
The conversation stays in Hiver. The work stays on the board. Nobody plays messenger between the two.
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