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Our thoughts on customer service, team collaboration, and productivity

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small business
5 posts
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1 min read    |     Collaboration
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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6 min read    |     Email
Labels vs Folders: The Definitive Guide To Organizing Your Inbox
I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail inbox looks...
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7 min read    |     Customer Service
How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
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8 min read    |     G Suite
The Quick Guide to Google Apps Security for Your Business
Get the optimum Google Apps security with this quick step-by-step guide.
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7 min read    |     G Suite
A beginner’s guide to Google My Business
When you’re a small business owner, you just can’t afford to overlook Google My Business. Why? 92 percent of customers compare businesses online before making a purchase...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
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Google Collaborative Inbox: 6 Reasons You Should Not Use It
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Write Awesome Customer Service Emails: Rules and Templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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