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Hiver

Our thoughts on customer service, team collaboration and productivity

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Shared Inbox
43 posts
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12 min read    |     Shared Inbox
14 Best Shared Inbox Tools for Businesses in 2024
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like...
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8 min read    |     Customer Service
Using Google Groups for Customer Support: Tips and Tools
The Google Groups tool is meant to make it easy for people with a Google account to work more efficiently in groups. With the...
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5 min read    |     Collaboration & Productivity
Share Gmail With Your Team – Do More Together
I am sure you have a few frighteningly long and convoluted email threads weighing down your inbox right now. Meandering threads...
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4 min read    |     Shared Inbox
Gmail Shared Mailbox: Inefficiencies, and alternatives
Most companies that use Google Workspace (formerly G Suite) have a Gmail Shared Mailboxes for group email addresses such as...
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3 min read    |     Collaboration & Productivity
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
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18 min read    |     Collaboration & Productivity
Top 11 Sortd Alternatives for Your Business
Looking for a Sortd Alternative? Here is a list of tools that work as an alternative to Sortd in terms of features and pricing.
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5 min read    |     Product Updates
Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused...
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5 min read    |     Customer Service
9 Best Customer Referral Email Ideas + Templates
Unlock growth with customer referral emails that create a personal connection, highlight benefits, offer compelling incentives,...
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Collaboration & Productivity
Company news
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Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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