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Our thoughts on customer service, team collaboration and productivity

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12 min read    |     Collaboration & Productivity
10 Knowledge Management Tools for 2024
A knowledge management tool helps companies create an accessible repository of important resources. Here are 10 tools that can do this for you
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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9 min read    |     Customer Service
Customer Service Automation: Without Losing the Human Touch
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can...
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5 min read    |     Customer Service
5 Help Desk Workflow Automations to Improve your Productivity
A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s...
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11 min read    |     Customer Service
Top 7 Customer Service Softwares for Ecommerce Businesses
Discover the best customer service software tailored for ecommerce businesses. Assist your customers round the clock, across...
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11 min read    |     Customer Service
10 Best Accounts Receivable Software for Businesses
Maximize cash flow with the best accounts receivable software. Find the right tool to streamline invoicing processes.
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11 min read    |     Collaboration & Productivity
20 time-saving Chrome extensions for real estate teams
Real estate industry is a highly competitive one. If you don’t take your opportunities, someone else will.  Every real...
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9 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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