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Our thoughts on customer service, team collaboration and productivity

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71 posts
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8 min read    |     Collaboration & Productivity
How to Write An Automated Email Response: Tips & Examples
Real-life examples on how to craft automated email responses. Save time in communicating effectively.
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8 min read    |     Customer Service
Customer Experience Optimization: The Complete Guide
Customer experience optimization helps turn happy customers into brand advocates. Learn how to optimize every customer touchpoint...
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11 min read    |     Email Management
5 Best Gmail Response Time Tracking Tools
Looking for a way to improve your email response times? Our latest blog post reviews the top 5 Gmail response time tracking tools that can help. From easy Gmail integration to...
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15 min read    |     Collaboration & Productivity
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been...
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11 min read    |     Customer Experience
13 most commonly asked customer service interview questions (and their answers)
This blog discusses the 13 most commonly asked customer service interview questions and provides detailed answers to each. It...
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5 min read    |     Customer Service
The Complete Guide to Average Resolution Time (ART)
When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having...
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11 min read    |     Collaboration & Productivity
All About Google Workspace Email Forwarding
An ultimate guide to Google Workspace email forwarding: Discover best practices, safety tips, and challenges to automate email forwarding in 2023
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5 min read    |     Collaboration & Productivity
How to Use the Workload Distribution Feature in Hiver
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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