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Our thoughts on customer service, team collaboration and productivity

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Email best practices
8 posts
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21 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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9 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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7 min read    |     Email Management
Labels vs Folders: The Definitive Guide To Organizing Your Inbox
I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail...
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8 min read    |     Collaboration & Productivity
11 Email Etiquettes Every Professional Should Know
Have you ever received cold emails or emails from your peers with grammatical errors, spelling mistakes, misspelled names, the...
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6 min read    |     Email Management
Surprisingly Simple Ways To Get People To Respond To Your Email
Here are some nifty tips to write the perfect email copy that helps you get the desired response.
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8 min read    |     Google Workspace
The Quick Guide to Google Apps Security for Your Business
Get the optimum Google Apps security with this quick step-by-step guide.
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3 min read    |     Email Management
9 nifty tips to stop wasting time on email
We all need to figure out some way to manage emails more efficiently. Here are 9 ways you might want to try.
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5 min read    |     Collaboration & Productivity
10 Gmail Plugins That Will Transform Your Inbox
Everybody wants to make their lives easier, especially when managing an inbox full of emails. Who made it so difficult in the...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
1
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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