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Our thoughts on customer service, team collaboration and productivity

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customer loyalty
6 posts
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14 min read    |     Customer Service
The Complete Guide to SaaS Customer Onboarding
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it takes a lot of effort for them to get...
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12 min read    |     Customer Experience
How to Create a Successful Customer Loyalty Program
Here’s a detailed guide to help you understand what a customer loyalty program is, and how you can create a solid one for...
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8 min read    |     Customer Service
10 Strategies to Take Your E-commerce Customer Loyalty to the Next Level
Imagine a small coffee shop that remembers your order every morning. This simple act transforms a routine transaction into a...
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7 min read    |     Customer Experience
How to Build a Customer Loyalty Program That Works (Real-Life Examples and Key Takeaways)
Imagine stepping into Starbucks on your birthday morning, a place where the aroma of coffee is the universal language. You order...
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6 min read    |     Shared Inbox
Breaking Down NPS: Key Strategies for an Improved NPS Customer Experience
The Net Promoter Score (NPS) stands out as a critical metric, guiding businesses toward a better understanding of customer...
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10 min read    |     Customer Service
7 Tips to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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