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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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8 min read    |     Customer Service
Help Scout vs Intercom: A Comprehensive Comparison
Learn about Help Scout vs Intercom for customer support. Compare their features, pricing, and other key aspects.
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9 min read    |     Customer Experience
Top 10 Gorgias Alternatives For Your Customer Support Team
We all know that providing exceptional customer service is a must-have today. You have to provide support that is both quick and...
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15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
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12 min read    |     Customer Service
10 Best Missive Alternatives for 2024
Check out our list of Missive alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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7 min read    |     Customer Service
10 Best HIPAA-compliant Helpdesk Software
Navigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and Accountability Act...
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24 min read    |     Customer Experience
11 Best Freshdesk Alternatives of 2024
The blog on 11 Best Freshdesk Alternatives of 2024 aims to guide businesses in finding a suitable alternative that aligns with their specific needs, whether it’s for...
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9 min read    |     Collaboration & Productivity
5 Effective Strategies to Improve Cross-Team Communication in Your Organization
Discover five proven strategies to enhance cross-team communication and collaboration within your organization. Improve...
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11 min read    |     Collaboration & Productivity
E-commerce Returns Management: Processes & Best Practices
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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