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Hiver

Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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2 min read    |     Customer Service
The Crucial Role of Email Management in Hospital Settings
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital...
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4 min read    |     Customer Service
Why Customer Support Needs a Seat at the Table
Customer Success leader Sarah Caminiti highlights the crucial role of customer support in driving business growth.
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11 min read    |     Customer Service
Top 10 SaaS Help Desk Software in 2024
If you run a SaaS business, you know that most of your paid customers are on a subscription plan. Now although this ensures your business gets a steady monthly revenue, it also...
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10 min read    |     Customer Service
The 10 Best SaaS Knowledge Base Software in 2024
SaaS knowledge base software is a tool used to create an online library of resources for internal and external use. Here are the...
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3 min read    |     Customer Service
11 Interesting Facts About Email you Probably Didn’t Know
Emails today are the backbone of all business and professional communication. It’s ingrained deeply in our daily lives. Looking...
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5 min read    |     Customer Service
Email Content Management Systems: A Detailed Guide
In the digital age, email remains a cornerstone of effective communication and marketing strategies, connecting businesses with...
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6 min read    |     Customer Service
Time to Resolution: Why It Matters and How to Improve It
In the world of customer service, the minutes it takes to resolve an issue can be the difference between a satisfied customer and...
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11 min read    |     Customer Service
Front vs Missive: A Comprehensive Comparison
Here is a detailed Front vs Missive comparison guide to help you choose the right customer support platform for your business.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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