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Our thoughts on customer service, team collaboration and productivity

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Customer Service
343 posts
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4 min read    |     Customer Service
How to Improve Email Management for Lawyers: 6 Best Practices
For lawyers and their teams, the sheer volume of incoming emails can be overwhelming. Client communications, court notices,...
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5 min read    |     Customer Service
15 Benefits of Chatbots in Customer Support
The main benefits of chatbots include 24/7 support availability, quick answers to commonly asked questions, and low operational costs.
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3 min read    |     Customer Service
Internal KB or External KB – What to Choose and How to Choose?
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an...
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5 min read    |     Customer Experience
Top Ways to Set SMART Goals for Customer Support Teams
Proper goal setting in customer support teams is very crucial.  It’s more than just about hitting targets; it’s...
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10 min read    |     Customer Experience
Mobile Help Desk: Benefits, Use cases, Apps
Discover the advantages, practical applications, and top mobile help desk apps for streamlined customer support on the go.
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6 min read    |     Collaboration & Productivity
10 Best Google Sheets Add-ons to Enhance Productivity
Google Spreadsheets are vital for organizing, analyzing, and visualizing data.  But once you start working on them, it can...
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11 min read    |     Collaboration & Productivity
Chatbot vs Live Chat: What to choose?
Learn the difference between chatbot and live chat in customer service. Explore the use cases of both and find out which one is best suited for your business.
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9 min read    |     Customer Service
Guide to Outsourcing Customer Service in 2024 (+ Top Tools and Resources to Get Started)
Learn how to outsource customer service effectively, including the benefits of outsourcing and the top 5 outsourcing companies to...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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