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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
166 posts
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11 min read    |     Customer Experience
Top 9 Ways to Improve Your Customer Success Strategy
When it comes to business, particularly in SaaS, the significance of a robust customer success strategy cannot be overstated....
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10 min read    |     Collaboration & Productivity
Zendesk vs Gorgias – A Comparison
Discover the ideal customer service platform for your business in our comprehensive blog comparing Zendesk and Gorgias. Delve into their features, pricing, and user experiences to...
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11 min read    |     Collaboration & Productivity
Mastering Customer Acquisition Cost (CAC): Key Insights and Strategies
Learn effective strategies to calculate, analyze, and reduce customer acquisition cost. Perfect for businesses looking to...
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9 min read    |     Shared Inbox
9 Steps To Creating The Best Customer Success Journey
Imagine you are going on a cross-country road trip without a map or GPS. You have a destination in mind, but the path to get...
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11 min read    |     Collaboration & Productivity
How to Create a Customer Success Plan (Templates & Examples)
Here’s a detailed guide to creating a customer success plan for your business. Do not forget to check out the examples and...
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19 min read    |     Collaboration & Productivity
Top 11 Sortd Alternatives for Your Business
Looking for a Sortd Alternative? Here is a list of tools that work as an alternative to Sortd in terms of features and pricing.
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11 min read    |     Collaboration & Productivity
Customer Success Playbook: A Complete Guide For Your Business
Explore all about Customer Success Playbooks for business growth. Learn about the types of playbooks, elements and strategies to...
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10 min read    |     Customer Experience
What is Customer Perception? Everything You Need to Know About it
Discover what is customer perception, why it matters, and effective strategies to enhance it for sustainable business growth.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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