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Our thoughts on customer service, team collaboration and productivity

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Customer Experience
166 posts
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7 min read    |     Collaboration & Productivity
Multi-channel Vs. Omni-channel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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6 min read    |     Customer Experience
7 Actionable Tips To Improve Customer Focus
Imagine walking into your local bookstore. The owner greets you by name, asks about the last book you bought, and recommends a new release in the same genre. This experience is...
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6 min read    |     Customer Experience
Top 5 HIPAA-Compliant Live Chat Messaging Apps
As the healthcare industry rapidly digitizes, proper communication between patients and providers has become more essential than ever. Yet, every digital interaction carries with...
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13 min read    |     Collaboration & Productivity
Customer Service in Freight Forwarding: A Complete Guide
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with...
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9 min read    |     Customer Service
7 Best HIPAA-compliant ticketing systems
In the healthcare sector, safeguarding patient information is not just a priority; it’s a legal and ethical obligation. Think of it as being entrusted with someone’s house...
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18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
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11 min read    |     Customer Experience
How to use Gmail Automation for Customer Support
From auto-sorting emails to sending timely follow-ups, Gmail automation can transform your customer service experience. Learn how...
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10 min read    |     Customer Experience
Set-up an Internal Knowledge Base in 5 Steps
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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