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7 min read    |     Customer Experience
8 Things To Keep In Mind While Managing Ecommerce Returns
The holiday season not only sees a surge in the volume of orders but also in returns. So, how do you manage ecommerce returns...
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5 min read    |     Collaboration & Productivity
The Last-minute Black Friday Logistics Checklist
Black Friday 2019 is just around the corner and some analysts have been predicting a near 10% rise from last year.  It’s...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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