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4 min read    |     Logistics
The last-minute Black Friday Logistics Checklist
In 2018, retail websites saw a staggering 194 million visits during the Black Friday weekend, as recorded by Hitwise. The in-store...
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7 min read    |     Logistics
8 things to keep in mind about handling returns this holiday season
The holiday season is a testing time for online retailers. You need to be prepared to handle the huge uptick in the volume of orders....
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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