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Our thoughts on customer service, team collaboration and productivity

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email productivity
61 posts
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6 min read    |     Email Management
How to Recall or Replace an Email in Outlook
Have you ever hit ‘send’ on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in that email? It could be a typo...
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13 min read    |     Customer Service
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
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12 min read    |     Customer Service
15 Engaging Welcome Email Templates for New Customer Onboarding
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or...
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9 min read    |     Email Management
12 Easy Ways to Reach Inbox Zero
Each of us have different ways and quirks of managing our emails. But if there’s something all of us can agree on, it’s that our inboxes have become a source of dread and...
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10 min read    |     Customer Experience
The Complete Guide to Online Customer Service
Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business’s online customer service...
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21 min read    |     Email Management
27 Google Chrome Extensions for Managing Emails
Want to get more out of Gmail? In this article, we have hand-picked some of the best Google Chrome extensions for managing...
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5 min read    |     Collaboration & Productivity
5 Tips to Speed Up Gmail
Wouldn’t you love it if Gmail could work faster, better, and provide the best experience? Learn how to speed up Gmail for a better experience.
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8 min read    |     Collaboration & Productivity
How to Write An Automated Email Response: Tips & Examples
Real-life examples on how to craft automated email responses. Save time in communicating effectively.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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