Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
customer support
235 posts
Post Picture
9 min read    |     Collaboration & Productivity
Front vs. Intercom: A Detailed Comparison Guide
Learn about Front vs Intercom in customer support. Compare their features, pricing, and other key aspects.
Post Picture
2 min read    |     Customer Service
The Crucial Role of Email Management in Hospital Settings
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital...
Post Picture
14 min read    |     Customer Service
The Complete Guide to SaaS Customer Onboarding
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it takes a lot of effort for them to get...
Post Picture
2 min read    |     Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
Post Picture
3 min read    |     Collaboration & Productivity
One Mistake That’s Costing Your Business Time and Money
Imagine if all your customers are happy and delighted.  They do repeat purchases and help you scale revenue. They spread the...
Post Picture
6 min read    |     Customer Service
What Are Customer Service Workflows + 5 Workflows Your Team Needs
Life is always easier when you have processes in place. Consider something like a morning routine: waking up at 5am, hitting the...
Post Picture
13 min read    |     Customer Experience
Top 10 Helpdesk Software for Small Businesses
Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
Post Picture
10 min read    |     Collaboration & Productivity
Top 10 Gmelius Alternatives for 2024
Gmelius is a collaboration platform that works inside Gmail. It offers a shared inbox tool that helps teams manage queries arriving in group emails such as info@ and support@....
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
8
9
10
 . . . 
30
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
iconiconiconiconicon
Close button
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store