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Our thoughts on customer service, team collaboration and productivity

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customer support
235 posts
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18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
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13 min read    |     Collaboration & Productivity
How AI Enhances Traditional Knowledge Bases: A Deep Dive
Knowledge bases are like big online help centers. Companies use them to put answers to common questions in a centralized place....
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17 min read    |     Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop...
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8 min read    |     Customer Service
The 7 Key Elements of Effective Customer Service
Explore the elements of great customer service and how you can effectively implement them for your business.
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10 min read    |     Customer Service
The Complete Guide to Customer Service Troubleshooting
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
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8 min read    |     Customer Service
Help Scout vs Intercom: A Comprehensive Comparison
Learn about Help Scout vs Intercom for customer support. Compare their features, pricing, and other key aspects.
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6 min read    |     Customer Experience
Impact of The Great Resignation on Customer Experience
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in...
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10 min read    |     Customer Service
12 Ways Businesses Can Use AI in Customer Service
How to use AI in Customer Service? Here are 12 simple yet effective strategies that can help boost service efficiency and...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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