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Our thoughts on customer service, team collaboration and productivity

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customer support
256 posts
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21 min read    |     Collaboration & Productivity
A Guide to Customer Acquisition in 2024 [Strategies, Tools and More]
A detailed guide to customer acquisition in 2024. Discover key strategies, tools and channels to grow your business with new...
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15 min read    |     Customer Service
12 Best Help Desk Software [2024]
12 best help desk software to master customer support. Make an informed choice for your business.
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10 min read    |     Customer Experience
Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2024?
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer...
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4 min read    |     Customer Service
How to Set up a Customer Support Team From Scratch
Building a customer support team is an intricate process.  It’s not simply about hiring a few individuals to answer...
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3 min read    |     Email Management
Franchise owner: Manage emails, generate more revenue
For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without...
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7 min read    |     Customer Experience
Choosing the Right Ticketing System: Top Requirements
Today, robust ticketing system is no longer a luxury — it’s a necessity. These systems act as the backbone of customer...
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7 min read    |     Customer Service
The Art of Anticipating Customer Needs: Benefits and Tips
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can...
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8 min read    |     Customer Service
Escalation Management: The Key to Handling Customer Service Requests More Effectively
Learn how an escalation management process can help you deal with complex customer issues more effectively.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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