This month, we’ve introduced Shift Management, SMS support, and new automation capabilities in Hiver. We’ve also expanded Slack collaboration, improved SLA tracking, and added customer-level
This August, we shipped some of our biggest AI capabilities yet. Hiver AI can now follow your team’s procedures, uncover patterns across customer conversations, turn
Support conversations reveal what customers struggle with, what they need, and where their trust is wearing thin. But that knowledge often stays inside the helpdesk,
July’s updates bring more of your support operation together in Hiver, from cross-team collaboration and product handoffs to quality reviews and multi-provider inbox management. Here’s
Our June releases unify your fragmented context. Calls, CRM records, scattered threads, task boards, and knowledge sources are now in one place. Your team spends
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