View orders, payment status, and customer details from your WooCommerce store, right beside the conversation.
A customer writes in about a refund. The answer lives in WooCommerce. The order, the amount, the payment status, but it’s a tab away, behind a search, and the conversation waits while the agent goes digging.
Hiver’s WooCommerce integration brings context from WooCommerce into Hiver. Order ID, status, amount, and purchase history sit beside the conversation, so support reps handle questions about orders, refunds, and cancellations without switching tabs.
Here’s what you can do with our WooCommerce integration:
- View customer details and recent orders, the moment a conversation open
- Open any order directly in WooCommerce in one click when you need the complete record
- Run automations that act on WooCommerce data as conversations arrive, so routine order and customer updates happen without an agent stepping in
- Connect as many WooCommerce stores as you need with Hiver, so your team can answer customer questions with all the details they need at their fingertips
The order sits right where the question does, so no reply goes out half-informed.
Featured apps you can integrate with Hiver
Salesforce
Create and update CRM records from Hiver — including custom objects.`
Netsuite
Zapier
Connect with 100+ apps to pull, push, and leverage customer and app data.
Jira
Create, link and manage Jira issues from Hiver conversations
Shopify
Access customer data and order information to issue refunds and more from Hiver.
Asana
Manage projects, link conversations to existing or create new tasks from Hiver
Quickbooks
Add, view, manage and track invoices from the comfort of Hiver.
Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
