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Hiver in Gmail
Hiver is a fresh take on ticketing—built to help you deliver fast,
effortless 5-star service at scale.
Trusted by 10,000+ Customer Service, Finance & IT teams
Frequently Asked Questions
What is the Hiver extension for Gmail?
The Hiver browser extension brings powerful customer service, email management, and team collaboration features directly into your Gmail inbox, such as Shared Inboxes, ticketing, AI, automation, 100+ third-party integrations, and analytics.
How do I install the Hiver extension for Gmail?
Sign up for a 7-day free trial of Hiver. You’ll be redirected to the Chrome Web Store to install the Hiver extension. Once installed, sign in with Gmail to start using Hiver.
Is the Hiver browser extension secure?
Absolutely! Protecting your data’s confidentiality, integrity, and availability is central to our mission. Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant. Learn more about our security, privacy, and compliance practices here.
Does Hiver work with Outlook or other email providers?
I'm not interested in the Chrome extension. Can I try Hiver as a web app?
Yes, you can. Head over to https://app.hiverhq.com/app/login?auto=true to try Hiver Omni, our web app version.
Hiver leads the way in data security
Your data stays secure and compliant, backed by industry-recognized certifications.
Trusted by 10,000+ teams
"Hiver is essentially an “additional person” on my team. We have visibility into every issue's resolution path and that's cut down resolution times by 50%."
– Nathan Strang, Ocean Freight Operations Manager
50%
faster email resolution
387 hrs
saved/month
< 2hrs
to onboard
"Hiver's ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%"
– Jill Tarnoff, Sr. AP Specialist
65%
faster issue resolution
89 hrs
saved/month
45%
increase in efficiency
"Hiver is extremely easy to use. We were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!"
– Luke Thompson, Co-owner
62 hrs
saved/month
2x
faster routing
100%
productivity boost
"Hiver's automated triage and routing features have helped us save over 500 hours every month. Hiver ensures things run smoothly."
– Emma Minnis, Interim Manager of Student Success
533 hrs
saved/month
90%
cut in tracking times
< 1%
missed emails
"We got a little burned with Zendesk, so we didn’t want to commit. On Hiver, every team member knows what their workload is and there are no SLA violations now."
– Jędrzej Dąbrowski, Product Manager
50%
faster response times
44%
faster resolution times
5000
emails handled/month
"Hiver's Live Chat made it easy for customers to reach us. Chatbots handled common questions automatically and reduced our support load by 20% during peak times."
– Werner Alsemgeest, Specialist Master
40%
faster response times
30%
reduction in triage times
20%
drop in support volume
"Hiver is very, very dependable, high quality, high producing, thought invoking, and very creative. Our resolution rates have improved by 75%"
– John Torres, Director of Customer Communication
99%
SLA compliance
1,092 hrs
saved/month
50%
faster response times
"We didn’t want our team to spend time on training. Hiver is easy to use, yet powerful. We handle ~1000 daily without delays and save over 400 hours/month."
– Dakotah Shore, IT Manager
495 hrs
saved/month
115 hrs
saved using auto assign
59 hrs
hours saved through automated triage
"Hiver is a very friendly tool and doesn’t give you an alien feel. It removes the complexities of a legacy ticketing system and everything about it is simple"
– Christian Sibayan, Manager – Field Operations and Systems
60%
faster first response times
50%
cut in resolution times
138 hrs
saved/month
"Zendesk was expensive, clunky, and had a whole lot of features we just didn’t need. Moving to Hiver was a painless affair and we now save 40 hrs every month."
– Scott Gellatly, General Manager
40 hrs
saved/month
3000+
emails resolved/month
"Hiver's Automations help us fix a lot of things that other tools fail us with. We've save over 400 hours every month by automating our triage and routing."
– Tim Mijzen, Director, Handel Bouw Advies
400+
hrs saved
80%
higher CSAT scores
100%
visiblity into support volumes
"We adopted Hiver before Japan’s cherry blossom season. The impact on team efficiency was immediate. We’re able to respond to customer inquiries 60% faster."
– Mariya Williams, Marketing Manager
60%
faster response times
40%
boost in team efficiency
70%
drop in support volume
