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Our thoughts on customer service, team collaboration and productivity

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thought leadership
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5 min read    |     Customer Service
Experts Share Best Practices on Using Support Feedback to Improve Products
Have you ever wondered what drives product development? Or how some companies seem to always be a step ahead of their...
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4 min read    |     Customer Service
Why Customer Support Needs a Seat at the Table
Customer Success leader Sarah Caminiti highlights the crucial role of customer support in driving business growth.
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4 min read    |     Shared Inbox
Listening, Understanding, Acting: A Blueprint for Customer Satisfaction
Expert shares tips to boost customer satisfaction.
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Collaboration & Productivity
Company news
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Customer Service
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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