Teams choose Help Scout because it’s lightweight. But as support gets more complex, lightweight alone isn’t enough. Hiver gives teams everything they need to resolve complex customer issues across channels, from ticketing and cross-team collaboration to advanced workflows and AI.
Trusted by 10,000+ teams
“Hiver has made a big difference for us. Our teams can work together on complex issues without losing track of things. We've made our workflows a lot simpler, and AI helps us understand where we can improve the quality of our responses. Overall, things run a lot smoother, and our people are happier.”
Hiver vs Help Scout
AI follows your team’s procedures, draws on relevant knowledge, and takes action across systems to resolve complex requests. It learns from resolved conversations to handle similar issues better over time.
Help Scout's AI can answer FAQs and handle straightforward requests well. But complex issues that require investigation or actions across systems still fall back on your team. t doesn't learn from resolved conversations either.
AI does the groundwork for your team. It investigates issues, finds answers from past conversations and connected tools, drafts replies, and takes approved actions.
AI summarizes conversations and helps improve replies. It doesn't pull relevant context from connected tools, take action across systems, or show how similar issues were resolved.
Build workflows to triage, route, and prioritize requests. Use data from connected tools to trigger workflows and automate actions across systems.
Help Scout supports basic rules for routing and automating requests, but falls short when workflows require data from business systems or actions across multiple tools.
Analyze performance by channel, customer, account, custom fields, and more. Get answers directly from your dashboards and use AI to spot trends and quality gaps.
Help Scout covers essential support metrics, but deeper analysis often requires exporting data to Excel or using external reporting tools.
Pull customer data from your CRM, ERP, and other systems into Hiver. Use that context to update records, trigger workflows, and resolve requests.
Most integrations stop at notifications or one-way sync, leaving teams to switch between tools and move data manually.
AI identifies knowledge gaps from resolved conversations and drafts new articles to keep your help center up to date.
Teams must manually identify knowledge gaps, create new articles, and keep existing documentation up to date.
Plans start at $25/user, with essential support features and AI capabilities available across plans.
Help Scout limits certain advanced features to more expensive plans, driving up costs as your team's needs grow.
Platform
Migration
Bring your existing shared inboxes, contacts, and conversation history into Hiver. Your team can pick up where it left off, with the customer information and context it needs already available.
Get hands-on help from our onboarding specialists to set up your workspace, automations, integrations, and AI, even during your trial.
Our support doesn't stop when you go live. Get 24/7 assistance, hands-on training, and expert guidance to improve workflows and automate more with AI as your needs evolve.
Customers
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”
“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Hiver is easy to configure, and you can get started on your own or with help from our onboarding team. A dedicated specialist can help you set up AI, automations, integrations, and workflows. We also provide hands-on training so your team can start using Hiver with confidence.
Hiver supports email, live chat, Slack, WhatsApp, voice, social channels, and more. You can also offer customers a help center and customer portal, with support for Gmail, Outlook, and custom email providers.
Hiver is priced per user, with Assist Agent, Frontline Agent, and QA included across plans. Automated AI resolutions are billed separately at $0.80 per successful resolution. You also get onboarding and 24/7 support at no additional cost.
Our team works closely with you from onboarding through ongoing optimization. You get 24/7 support, dedicated guidance, and hands-on help to set up integrations, improve workflows, and automate more with AI. As your support operation grows, we’re here to help you get more out of Hiver.
Yes. Hiver supports enterprise security and compliance requirements, including ISO, GDPR, CCPA, and HIPAA, with controls for managing access, permissions, and customer data.
