11 min read | Customer Experience
Ten customer service disasters and what we can learn from them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent them.
8 min read | Customer Service
The Ultimate Guide to Customer Service in the Manufacturing Industry
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
7 min read | Customer Service
Customer Service in the Information Technology (IT) Industry – a Primer
Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing...
5 min read | Customer Service
Customer Service Performance Reviews – A Detailed Guide
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
10 min read | Customer Experience
Customer Empowerment – What is it, Why is it Important, and How to Achieve it
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how...